During 2020–2021, Fellowmind merged three Swedish companies into one unit. Winningtemp was (and still is) a crucial tool for building a cohesive and thriving company culture.

Results:

• eNPS from 20 to 73 in 36 months (stable around 70 ever since)

• Participation consistently around 85%

• Employee turnover down from 18% to 12%

Fellowmind works with Microsoft's cloud solutions and currently operates in five European countries. Being present in multiple markets on a strong growth journey is many companies' dream. But it comes with challenges.

When Fellowmind set out to merge three Swedish companies, and just as many workplace cultures, they decided to implement Winningtemp at the same time. Both to understand how employees were experiencing the merger, and in the longer term to build a shared culture, keep a finger on the pulse, and become an even better employer.

The results came quickly. In just 36 months, eNPS went from 20 to 73. And those numbers have remained stable ever since.

During the spring 2026, Kajsa Norell stepped in as Chief People Officer, but she had been part of the journey from the very day the first pulse survey went out.

"Our goal was never just to collect feedback. We've succeeded because we show that feedback leads to change," says Kajsa Norell.

Insights from the data

1. Comments are crucial

A common challenge with employee surveys is keeping response rates up once the honeymoon period is over. Fellowmind has managed to do just that.

"Five years on, we're still seeing 85% participation and continued high engagement in the comments. I think that's remarkable," says Kajsa Norell.

The key, she believes, is investing real time and energy in reading and following up on comments in Winningtemp.

"I spend a lot of time on it, both on what comes directly to me and on comments directed at leaders. I support them in picking up what employees are saying and following through, so it doesn't just stop at a comment."

2. Engagement requires a response

Managing communication is one thing. Acting on the feedback is another. If nothing changes, employees will simply stop engaging and eventually stop responding altogether.

"We show that we actually make changes based on the feedback that comes in. And that's been crucial to our success."

3. Differences between teams matter

In a large company with a high eNPS, it might be tempting to sit back. But Kajsa Norell emphasizes how important it is to break down the results, especially at team level.

"Some of our teams sit at 100, while others might be around 30. You have to go deeper and ask: what is it about this team that's keeping us below where we want to be?"

"I work actively with those leaders to understand trends, listen to what we need to do better, and strengthen the numbers."

From insight to action

Early in Fellowmind's journey with Winningtemp, employee engagement became a key priority. Today, results are reviewed monthly by leadership with the same rigour as financial results, and have become a natural part of how the business is run.

A decisive factor has been translating insights into concrete action.

"Don't ask questions if you're not going to do anything with the answers. That's essential for long-term success," says Kajsa Norell.

Another important element is creating dialogue around the feedback. Since taking over as CPO, a particular focus has been on encouraging leaders to respond to comments.

"I encourage leaders to show that they're reading and taking things in. The responses don't need to be long. What matters is that it's clear someone is listening."

At the same time, she works closely with leaders across the organisation, especially where results are weaker.

"I help leaders understand what to pick up on, what actually requires action, and how to interpret what's coming in."

By consistently breaking down results at team level and actively working where engagement is lower, Fellowmind has managed to sustain its results over time.

Is your organisation ready to take the next step in employee engagement?

Winningtemp helps companies like Fellowmind retain top talent, build thriving workplace cultures, and turn insights into real impact. Book a demo today and see how Winningtemp can help you do the same.

Book a demo today to see how Winningtemp can help you do the same.