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Clavister shows how a long-term focus on culture, leadership, and HR can transform the employee experience. A key part of that journey has been Winningtemp’s digital surveys, providing real-time insights that enable leaders and HR to act faster.

A culture in transition

“When I joined six years ago, employee surveys were seen as extra work,” says Ida.

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The company ran one large survey each November, but results weren’t acted on until February.  

And managers often distrusted the findings. “They would explain away negative scores as ‘just a bad day.’ It was hard for them to see value in the results.”

In response, Ida began sending out weekly questions through Microsoft Forms, but compiling the data became a full-time job. At the same time, the leadership team launched a broader culture shift with a manifesto based on their core values, provided training programs for managers , and actively focused on improving communication and transparency.

That’s when Clavister decided to bring in Winningtemp.

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“We were attracted by the fact that Winningtemp is a Swedish tech company, like us. Their AI-driven, research-based platform would give us actionable insights instead of just raw data.”

When they started using Winningtemp in 2021, Clavister’s Employee Net Promoter Score (eNPS) was -40 on a scale from -100 to +100. Engagement and wellbeing needed serious attention.

“We wanted to show the importance of working data-driven in HR, and Winningtemp made that simple.”

Putting managers in the driver’s seat

The first step was to get managers onboard.

“Employees respond quickly, but they need to see that their feedback leads to action. That’s where managers play a crucial role,” says Ida.

As real-time data began to flow, differences between teams became clear.

“Winningtemp has made us data-driven. Managers own the results, see the value, and can take immediate action. Risks are flagged in real time, ensuring nothing goes unnoticed.”

Insights are now integrated at the executive level and form part of Clavister’s risk management and continuous improvement efforts. This has made managers more accountable and highlighted the critical role of leadership in shaping the employee experience.

From minus to plus – happier employees and lower turnover

Thanks to years of strategic cultural work, supported by Winningtemp, Clavister has boosted its eNPS from -40 to +32. A good score typically falls between +20 and +30, so the company is now in a very strong position.

Employees are also far more engaged in the process, with a response rate above 80%.

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“They see the value in it. Communication, transparency, and building internal trust in Winningtemp have been key.”

The investment in leadership training has paid off as well.

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“Managers now understand the responsibility and the opportunity they have to shape a great workplace together with their teams.”

Employee turnover has dropped dramatically, from 14.7% to just 3.7%.

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“Employees aren’t “pieces on a board” you can move around. Today, we have a much stronger focus on giving each individual the conditions they need to succeed.”

Looking ahead

Despite the progress, Clavister isn’t slowing down.

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“Workload is still an area we’re tackling. Without Winningtemp, we might have stopped after one or two measures. Now we keep going until we get it right,” says Ida.

So how would Ida sum up the value of Winningtemp?

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“With Winningtemp, you get real-time data on how your organisation is really doing. It’s the foundation of our agile HR work, and absolutely invaluable.”

At a glance: The impact of Clavister’s transformation

1. Employee satisfaction up: eNPS from -40 to +32

2. Stronger, more accountable leadership

3. Lower employee turnover - from 14.7% to 3.7%

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AddSecure is a leading European provider of secure IoT connectivity and end-to-end solutions. Operating in 16 countries across Europe with 1,200 employees, the company is continuously growing. Over the past decade, AddSecure has focused on building an employee culture they can take pride in, and Winningtemp has been a key tool in achieving this.

Prioritizing Employee Well-Being

Liljana Vall, Chief People & Culture Officer at AddSecure, shared that her interest in Winningtemp began even before she joined the company six years ago.

I had just met someone from Winningtemp and liked what I heard, so I planned to suggest it to my new manager at AddSecure. But it turned out the platform was already implemented. It quickly became clear to me that AddSecure has prioritized employee well-being since its founding in 2015. Although the company has had a short time to build its employee culture, the results speak for themselves.

Adopting tools like Winningtemp across an organization can be challenging, but with effective communication, much can be achieved.

We talk about Winningtemp internally to the point where it might seem repetitive. AddSecure uses workshops extensively, traveling globally to engage teams and address negative trends. Winningtemp representatives have also visited to provide inspiring sessions on maximizing the platform's value.

An example of this transformation comes from AddSecure's Poland office.

Initially, employees were hesitant, fearing negative feedback would be poorly received. Through workshops and continuous conversations emphasizing the importance of well-being, perceptions shifted. Today, our Polish office is actually the best at using Winningtemp across all our locations.

Managing a dispersed workforce in 16 countries while maintaining a unified culture is no easy task, especially during rapid growth.

We are on a continuous journey of change and expansion. It’s crucial that our culture is ingrained across all countries and that new employees are introduced to Winningtemp right away. We provide all managers with leadership training, where Winningtemp is a central focus.

Linking Well-Being to Business Results

AddSecure has always utilized KPIs that directly impact the company’s success.

We aim to stay 5% above the industry standard, which we can easily track through Winningtemp’s dashboard. The company selects focus areas—currently personal development and leadership—and adjusts action plans if metrics deviate.

By emphasizing employee well-being from the outset, AddSecure employees have embraced its value.

We send out surveys every two weeks and are increasingly adept at acting on feedback to maintain and strengthen a positive culture. For us, it’s a given that employees who feel good perform better.

Positive Outcomes for AddSecure

After over seven years of using Winningtemp, AddSecure has seen tangible improvements in its employee culture.

‍Today, we have an excellent way to monitor what’s happening across the organization, which is invaluable given our geographic spread. It helps us establish our culture in every country and address issues as they arise. This enables us to build a company where employees thrive and want to stay.

Winningtemp is deeply embedded in AddSecure’s culture, offering employees an effective platform to voice their opinions.

We receive a lot of feedback through the platform and strive to provide the best possible responses. We are proud of the culture we’ve built and that our employees feel secure and valued.

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Are you also interested in improving employee feedback and well-being in your workplace? Book a demo to see how Winningtemp can help your organization!

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Volvo Car Retail has 16 facilities in 3 regions, where they help Volvo owners with financing, service, repairs and much more. Their goal is to contribute to simple car ownership, free from worries.

The company is a relatively new merger of Bra Bil, Upplands Motor and Volvo Bil. Even before the merger in 2022, Bra Bil and Upplands Motor had started using Winningtemp to streamline and improve their corporate culture.

The challenge

Charlotte Sterner, Senior HR Business Partner at Volvo Car Retail who worked with Upplands Motor before they began using Winningtemp, says employee wellbeing used to be measured through annual surveys which were extremely inefficient.

 ”It was quite difficult at the time,” says Charlotte. ”Before we had gone through and compiled the results, a few months had passed and the results felt almost out of date. We clearly wanted a way to do surveys in real-time instead.”

In 2019 they switched to using Winningtemp and they noticed a difference immediately. With Winningtemp, they were able to quickly act on the insights from the results and work on the ”soft” questions in a clearer way.

”We know that soft values ​​lead to good results in the end. Therefore, it was very much appreciated to be able to have quick temperature measurements, to be able to follow up on feedback and to receive important information via the employees' comments,” adds Charlotte.

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‍The merger led to new challenges

 In 2022, Bra Bil merged with Upplands Motor and formed Volvo Car Retail. And although both companies had used Winningtemp before, the merger created new challenges, when two company cultures became one.

”The companies had not worked with Winningtemp in the same way, so it took a while before we understood how to use it together. But with 'commitment' as a common watchword, we ended up with an approach that everyone appreciated,” says Charlotte.

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Concern among managers

 There was also a challenge in getting everyone onboard. As a manager, it can be sensitive to be judged in such a concrete way, and when Winningtemp was discussed, there were doubts among the leaders.

”Not everyone thought it was a great thing, some managers thought it was pretty scary from the start. They were worried about getting numbers on how good or bad they were and probably didn't fully understand the benefits of such frequent examinations”.

 Solution

 As the usage of Winningtemp increased in the new company,more employees became aware of the advantages.

”The managers learned quite quickly that temperature changes are not something to be worried about, but are an opportunity to learn and take the organisation forward,” says Charlotte.

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Adapted based on the needs of the leaders

During the spring of 2023, Volvo Bil joined the company, and today there are a total of 800 employees in the company. Therefore there are many different teams and managers who have different needs. With that in mind, they don't have a common way of working across the entire organisation, rather each team gets to choose how they work with Winningtemp.

In our working method, the management group chooses a focus area, and then the leaders choose another - preferably together with their employees. Metrics are set jointly based on these areas and Winningtemp is a standing discussion topic in various forums every week”, says Charlotte.

Ultimately, Winningtemp is a leadership tool, but even the managers may need support from their teams, HR and other leaders, and therefore Winningtemp is a tool that everyone in the organisation can benefit from.

Results

 The leaders within Volvo Car Retail send out shorter pulse surveys every week, and have a response rate of around 70% - including many valuable comments. Charlotte emphasises the importance of high commitment and how it leads to better results and profitability.

”We believe that engaged employees lead to better results for the company. Winningtemp is an important tool in that journey, and that's why it's so fun that it's used so much by leaders and employees”. 

‍More control over well-being

Winningtemp use has led to several positive effects in daily work.

”Now we don't have to guess what the employees think, now we know. This means we can make better decisions when things need to be fixed. We also have better control and see that things are going in the right direction, even if not every single number is measured", says Charlotte.

 Now they don't have to wait for feedback for months, instead they can act faster and work more agilely.

”When any part of the organisation is about to get worse, we can quickly discover it and reverse the trend. We always have a clear overall picture thanks to all the comments that employees can submit anonymously.”

 The company culture is still evolving but Volvo Car Retail is on the right track to creating a more engaging and productive workplace - and Winningtemp is one of their most valuable tools along the way.

Do you want to work more effectively with employee feedback? Book a demo and see how Winningtemp can help your organisation.

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